This Refund Policy explains how fees, deposits, and refunds are handled at VitaNest.
Monthly subscription fees are payable one month in advance and cover that month's Services. On termination or expiry, fees already paid stand forfeited and are non-refundable, save as expressly provided below.
Where applicable, a one-time Upfront Registration Fee is non-refundable.
For packages involving Emergency Services, any unutilised balance of the Emergency Deposit, after adjustment of transaction costs, is refunded to your Indian bank account on termination of the Agreement, without interest.
Where a Member is away from the registered address for six consecutive months or longer, no monthly fee applies for that period. For shorter absences, 50% of the monthly fee remains payable — provided VitaNest is notified in advance.
Refunds for medicines, diagnostics, and similar third-party purchases are governed by the applicable Third-Party Provider and our Return and Refund terms, and are issued in Indian Rupees.
To request an eligible refund, contact us with your Member ID and details. We will process valid refunds within a reasonable timeframe to your original payment method or Indian bank account.