Frequently asked questions about VitaNest services, caregivers, emergencies, pricing and safety.
We provide 25+ services including home nursing, caregivers/attendants, doctor visits, physiotherapy, dementia and Alzheimer's care, emergency response, medical equipment, lab tests, medicine delivery, companionship, and more.
Yes. We offer both 12-hour and 24-hour attendant and nursing shifts, tailored to your loved one's needs.
Absolutely. Every care plan is personalised after a free assessment and can be revised as needs change.
We currently operate across Kolkata. Contact us to check availability in your area.
Caregivers
Yes. Every caregiver undergoes background and police verification and professional training before joining our team.
Our nurses hold GNM/ANM qualifications and relevant certifications. Physiotherapists are BPT-qualified.
Yes. If you're not satisfied within the first two visits, you may request a change.
We aim for continuity of care. Where a caregiver is unavailable, we arrange a suitable replacement and notify you in advance.
Emergencies
Our 24×7 helpline coordinates ambulance dispatch, hospital admission assistance, and on-ground support through trusted partners.
We coordinate third-party ambulance services and work hard to ensure rapid response.
An optional one-tap alert device that instantly notifies our team and your emergency contacts.
Yes — we assist with admission at partner hospitals, liaison with doctors, and discharge support.
Pricing & Booking
Pricing is transparent and shared after a free consultation, tailored to the services selected. No hidden charges.
Register for a free account and book through your dashboard, or simply call, WhatsApp, or use our contact form.
Yes, creating an account is free. You only pay for the services you choose.
Care packages are billed monthly, one month in advance, for durations of 3, 6, or 12 months.
Yes. If a member is away for six months or longer, no fee applies for that period; for shorter absences, 50% applies, provided we're notified in advance.
Safety & Privacy
We use secure sessions, encrypted passwords, and follow our Privacy Policy. Data is only used to deliver services.
Only authorised VitaNest personnel involved in care, and you. Records are stored securely.
We take every precaution. Our caregivers are trained in first aid and emergency response, and we maintain clear protocols.
Yes — our family dashboard provides health updates, reports, and video updates so distant families stay connected.
Still have questions?
Our care team is happy to help — reach out anytime.