Your family's privacy matters to us. This Policy explains how VitaNest collects, uses, and protects your information.
We collect information you provide during registration (name, contact details, elder profile, medical history), documents you upload, and usage data such as bookings and interactions with our Platform.
To deliver and coordinate care services, communicate with you, process bookings and payments, respond to emergencies, and improve our Services. Medical information is used solely to provide safe, appropriate care.
We share information only as necessary to deliver Services — for example, with assigned Care Providers, partner hospitals, or third-party providers you engage — and where required by law. We do not sell your data.
We use secure sessions, encrypted passwords, access controls, and reasonable technical safeguards to protect your information from unauthorised access, loss, or misuse.
By registering, you consent to service-related communication by SMS, email, WhatsApp, or telephone. You may opt out of promotional communications at any time.
Our Platform may use cookies for technical administration, security, and service optimisation. No personally identifiable information is stored within such cookies.
You may request access to, correction of, or deletion of your personal data, subject to legal and operational requirements. Contact us to exercise these rights.
We retain personal data for as long as necessary to provide Services and comply with legal obligations, after which it is securely deleted or anonymised.
We may update this Policy from time to time. Material changes will be notified where required by law. Continued use of the Services constitutes acceptance.